Digital transformation is more than just integrating the latest piece of tech into one of your processes. It’s about true digital transformation that is integrated into all areas of the business. This means that you’re forced to disrupt and shift services from manual only to online – but at the same time, rebuild your business culture, redesign products to be digital-first, allow marketing and sales to leverage digital, and add new capabilities into your environment in order to maximise on what the 4th industrial revolution offers. South African businesses are beginning to understand that this new way of thinking can actually fit into their business models, they can be technology-led and human-centred.
SOURCE: BIZCOMMUNITY
